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phone.png Call Center: Monday-Friday 9-17                             edit.png Email: contact@klushop.com                            whatsapp.png WhatsApp at +40 722 39.78.39.

PRICE & PAYMENT

You can pay the product in cash upon receipt of the package by selecting the option Payment at Delivery/ Cash on Delivery (this payment option is applicable ONLY for deliveries within Romania’s territory). For the online payment please select one of the options: Online Payment by Card or Payment by Bank Transfer. We guarantee the security of money transfer by VISA & MASTERCARD using a 3D Secure trading environment for all transactions - and so we offer you a quick and simplified online payment experience.

The price of each product will be the one mentioned periodically on our site, unless there is an obvious error. While we make sure that all prices on our site are correct, errors may occur. If we discover a price error with any product (orders) in your order, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it. If we are unable to contact you, the order will be considered void and, if you have already paid for the product (s) in question, we will refund the entire amount paid.

We have no obligation to sell a product at an incorrectly lower price (even if you have received confirmation from us of delivery) if the price error is obvious, unmistakable and can reasonably be identified by you as a mistake.

The prices displayed on our website include VAT, but do not include delivery costs, which will be added to the total amount due, as specified in the Shopping Cart Summary.

Prices can be reviewed at any time, but (with the exceptions listed above), no potential change will affect any of your orders for which an order confirmation has already been sent, before changing the price.

Once you have selected all the products you want to buy and add them to your cart, the next step is to complete the order and make the payment. To do this, you must follow the steps in the procurement process by completing or verifying the information required at each step. In addition, during the purchase process, before you can make the payment, you can change the details of your order. Also, if you are a registered user, a history of all orders placed will be available in the "My Account" section.

Klushop card payments are powered by MobilPay, a payment gateway company in Romania that uses the 3D Secure trading environment for all transactions.

3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit transactions. It has been implemented by Visa with the intention of improving the security of Internet payments and is offered to customers under the name Verified by Visa. Protocol based services have also been adopted by MasterCard as MasterCard SecureCode. To learn more about 3D Secure, visit https://en.wikipedia.org/wiki/3-D_Secure.

You can pay by credit or debit card Visa and Mastercard. The site also allows you to use the cash payment (only for Romania) or bank transfer options. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorization of your card to ensure that there are sufficient funds to complete the transaction.

If you click on "Payment Authorization", you confirm that the said card is yours. You will be solely responsible for any incidents and damages caused to us or to third parties if you provide us with banking data that does not belong to you.

Credit cards are subject to validation and authorization checks by the issuing institution. If we do not receive the necessary authorization, we will not be liable for any delay in the delivery of the ordered products or, as the case may be, the failure to deliver them and, consequently, we will not be able to conclude any contract with you.

We operate in LEI and EUR currency and we will not charge any additional fees or costs. If the amounts withdrawn from your credit card or refunded on it differ from the price displayed at the end of the order or with the confirmed amount to be refunded, contact the bank for more information about the bank charges taken for such a transaction.

All prices quoted on our site include VAT.

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